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¡Aquí puedes gestionar tus solicitudes dirigidas hacia nuestros expertos!

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Destinado para solicitar accceso a responsable de cursos en Canvas UCSUR

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Este formulario se utiliza para solicitar el acceso a Sharepoint o carpetas compartidas de áreas

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Este formulario es para solicitar acceso temporal (15 días) para el buzón de personal cesado previa aprobación.

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Este formulario está dirigido para Admisión

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","icon":10517,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[27],"key":""},{"id":"159","name":"Brindar acceso a servidores FRACTAL Producción a Proveedor","descriptionHtml":"","callToAction":"Brindar acceso a servidores FRACTAL Producción a Proveedor","introHtml":"

Este formulario es para solicitar el envío de credenciales de acceso a los servidores de Fractal Producción al proveedor FRACTAL.

","icon":10472,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"152","name":"Búsqueda de Correo institucional de un listado","descriptionHtml":"","callToAction":"Búsqueda de Correo institucional de un listado","introHtml":"

Este formulario es para solicitar la búsqueda de correos institucionales de una lista de usuarios.

","icon":10506,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[16],"key":""},{"id":"160","name":"Cambio de horario de encendido/apagado de servidores (C/ Aprobador)","descriptionHtml":"","callToAction":"Cambio de horario de encendido/apagado de servidores (C/ Aprobador)","introHtml":"

Solicitud para mantener encendido o cambiar el horario de apagado de servidores

","icon":10488,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[16],"key":""},{"id":"112","name":"Capacitación CIDIO","descriptionHtml":"","callToAction":"Capacitación CIDIO","introHtml":"

Destinado para los requerimientos de capacitación de alumnos nuevos de CIDIO

","icon":10480,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[25],"key":""},{"id":"184","name":"Casos de ingreso a idiomas (C/ Aprobador)","descriptionHtml":"","callToAction":"Casos de ingreso a idiomas (C/ Aprobador)","introHtml":"

Este formulario es para solicitar la creación manual de cuentas para alumnos de idiomas CIENTIFICA

","icon":10517,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[16],"key":""},{"id":"168","name":"Configuración de Impresoras","descriptionHtml":"","callToAction":"Configuración de Impresoras","introHtml":"

Impresoras.Configuracion

","icon":10581,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[23],"key":""},{"id":"165","name":"Configuración operativa de procesos en 4 capas","descriptionHtml":"","callToAction":"Configuración operativa de procesos en 4 capas","introHtml":"

Este formulario se utiliza para solicitar Trace en procesos, Cabecera, Detalles de mensaje, Trace 4 capas

","icon":10578,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[16],"key":""},{"id":"182","name":"Contacta con personal de Servicio de TI","descriptionHtml":"","callToAction":"Contacta con personal de Servicio de TI","introHtml":"","icon":10516,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[23],"key":""},{"id":"136","name":"Contáctate con el equipo de Educación Virtual","descriptionHtml":"","callToAction":"Contáctate con el equipo de Educación Virtual","introHtml":"

Este formulario es para que te contactes con el equipo de Aula Virtual para reportar algún incidente

","icon":10512,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[25],"key":""},{"id":"137","name":"Contáctate con el equipo de Infraestructura","descriptionHtml":"","callToAction":"Contáctate con el equipo de Infraestructura","introHtml":"

Este formulario es para que te contactes con el equipo de Infraestructura.

","icon":10472,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[16],"key":""},{"id":"139","name":"Contáctate con el equipo de Redes","descriptionHtml":"","callToAction":"Contáctate con el equipo de Redes","introHtml":"

Este formulario es para que te contactes con el equipo de Redes.

","icon":10472,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[31],"key":""},{"id":"126","name":"Contáctate con el equipo de Te Ayudamos","descriptionHtml":"","callToAction":"Contáctate con el equipo de Te Ayudamos","introHtml":"

Este formulario es para que te contactes con el equipo de Te Ayudamos

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[27],"key":""},{"id":"171","name":"Creación de carpeta en Sharepoint (C/ Aprobador)","descriptionHtml":"","callToAction":"Creación de carpeta en Sharepoint (C/ Aprobador)","introHtml":"

Este formulario se utiliza para solicitar la creación de carpeta en Sharepoint

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"199","name":"Creación de cuenta de correo de otras empresas (C/ Aprobador)","descriptionHtml":"","callToAction":"Creación de cuenta de correo de otras empresas (C/ Aprobador)","introHtml":"

Este formulario se utiliza para solicitar la creación de correos de otras empresas que no sean del GRUPO EDUCAD (CIENTIFICA y SISE)

","icon":10503,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[16],"key":""},{"id":"90","name":"Creación de cursos de FFCC, CIDIO y otros","descriptionHtml":"","callToAction":"Creación de cursos de FFCC, CIDIO y otros","introHtml":"

Destinado para atender los requerimientos de creación de nuevos cursos de Formación Contínua en el Aula Virtual

","icon":10511,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[25],"key":""},{"id":"219","name":"Creación de cursos de inducción / capacitación","descriptionHtml":"","callToAction":"Creación de cursos de inducción / capacitación","introHtml":"

Destinado para atender los requerimientos de creación de nuevos cursos de inducción y capacitación

","icon":10480,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[25],"key":""},{"id":"79","name":"Creación de cursos de Posgrado","descriptionHtml":"","callToAction":"Creación de cursos de Posgrado","introHtml":"

Destinado para atender los requerimientos de creación de nuevos inicios o cambios de ciclo de programas de posgrado

","icon":10511,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[25],"key":""},{"id":"186","name":"Creación de cursos de Pregrado / CPE","descriptionHtml":"","callToAction":"Creación de cursos de Pregrado / CPE","introHtml":"

Destinado para atender los requerimientos de creación de nuevos inicios de ciclo de programas de pregrado y cpe

","icon":10511,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[25],"key":""},{"id":"153","name":"Creación de cursos en Canvas SISE","descriptionHtml":"","callToAction":"Creación de cursos en Canvas SISE","introHtml":"

Destinado para atender los requerimientos de migración de cursos en Canvas para SISE

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"121","name":"Creación de ferias de carreras","descriptionHtml":"","callToAction":"Creación de ferias de carreras","introHtml":"

Este formulario es para solicitar la creación de feria de carreras.

","icon":10522,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[27],"key":""},{"id":"83","name":"Creación de salas zoom","descriptionHtml":"","callToAction":"Creación de salas zoom","introHtml":"

Este formulario se utiliza para solicitar la creación de una sala zoom regular o seminario.

","icon":10480,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[27],"key":""},{"id":"154","name":"Creación de servidores (C/ Aprobador)","descriptionHtml":"","callToAction":"Creación de servidores (C/ Aprobador)","introHtml":"

Este formulario es para solicitar la creación de servidores.

Este formulario es para solicitar la creación de usuarios en CRM

","icon":10517,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[27],"key":""},{"id":"146","name":"Devolución de Equipos Computo","descriptionHtml":"","callToAction":"Devolución de Equipos Computo","introHtml":"","icon":10573,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"189","name":"Ejecución Query Cobranza Dudosa (C/ Aprobador)","descriptionHtml":"","callToAction":"Ejecución Query Cobranza Dudosa (C/ Aprobador)","introHtml":"

Este formulario es para ejecutar el query de cobranza dudosa

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"148","name":"Eliminar Código de Persona Repetido","descriptionHtml":"","callToAction":"Eliminar Código de Persona Repetido","introHtml":"","icon":10489,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[26],"key":""},{"id":"84","name":"Grabaciones de salas zoom","descriptionHtml":"","callToAction":"Grabaciones de salas zoom","introHtml":"

Este formulario se utiliza para solicitar las grabaciones de una sala zoom que fue generada días anteriores.

","icon":10468,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[27],"key":""},{"id":"143","name":"Incidencia API Whatsapp","descriptionHtml":"","callToAction":"Incidencia API Whatsapp","introHtml":"

Incidencias en API Whatsapp

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"106","name":"Incidencia Certificado Extensión SISE","descriptionHtml":"","callToAction":"Incidencia Certificado Extensión SISE","introHtml":"

Destinado para atender incidencias presentadas en certificados de cursos de Extensión SISE

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"183","name":"Incidencia con evaluaciones o tareas - UCSUR","descriptionHtml":"","callToAction":"Incidencia con evaluaciones o tareas - UCSUR","introHtml":"

Destinado al área de Omnicanal para reportar una incidencia de evaluación o tarea en Canvas

","icon":10480,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[25],"key":""},{"id":"129","name":"Incidencia de Internet","descriptionHtml":"","callToAction":"Incidencia de Internet","introHtml":"

Formularios para problemas con acceso a paginas web

","icon":10487,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[31],"key":""},{"id":"108","name":"Incidencia de Redes","descriptionHtml":"","callToAction":"Incidencia de Redes","introHtml":"

Problemas con la conexion del equipo a la red institucional

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"115","name":"Incidencia de Telefonia","descriptionHtml":"","callToAction":"Incidencia de Telefonia","introHtml":"

Este formulario se utiliza para resolver problemas con los equipos anexos, cambios y configuraciones.

","icon":10548,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[31],"key":""},{"id":"130","name":"Incidencia de VPN","descriptionHtml":"","callToAction":"Incidencia de VPN","introHtml":"

Dificultades al conectarse por VPN administrativo

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"127","name":"Incidencia de WIFI","descriptionHtml":"","callToAction":"Incidencia de WIFI","introHtml":"

Este formulario se utiliza para resolver problemas con los accesos hacia la red Wifi

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"205","name":"Incidencia desarrollo","descriptionHtml":"","callToAction":"Incidencia desarrollo","introHtml":"

Incidencias en desarrollos varios

","icon":10476,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[30],"key":""},{"id":"194","name":"Incidencia en base de datos","descriptionHtml":"","callToAction":"Incidencia en base de datos","introHtml":"

Este formulario es para reportar incidencias en bases de datos BI

","icon":10510,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[29],"key":""},{"id":"140","name":"Incidencia en CRM","descriptionHtml":"","callToAction":"Incidencia en CRM","introHtml":"

Este formulario es para reportar incidencias en CRM

","icon":10571,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[29],"key":""},{"id":"145","name":"Incidencia en IVR","descriptionHtml":"","callToAction":"Incidencia en IVR","introHtml":"","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"144","name":"Incidencia en Omnicanal","descriptionHtml":"","callToAction":"Incidencia en Omnicanal","introHtml":"

Incidencias en Omnicanal

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"78","name":"Incidencia en Tablero","descriptionHtml":"","callToAction":"Incidencia en Tablero","introHtml":"

Este formulario es para reportar incidencias en Tableros Power BI

Este formulario es para reportar alguna incidencia con su equipo de computo.

","icon":10470,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[23],"key":""},{"id":"116","name":"Incidencia ERP","descriptionHtml":"","callToAction":"Incidencia ERP","introHtml":"

Este formulario es para reportar alguna incidencia con el sistema ERP.

","icon":10478,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[28],"key":""},{"id":"173","name":"Incidencia Impresoras","descriptionHtml":"","callToAction":"Incidencia Impresoras","introHtml":"","icon":10583,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[23],"key":""},{"id":"117","name":"Incidencia Portales","descriptionHtml":"","callToAction":"Incidencia Portales","introHtml":"

Este formulario es para reportar alguna incidencia con los portales

","icon":10470,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[28],"key":""},{"id":"104","name":"Incidencia Servicio-Equipo Móvil","descriptionHtml":"","callToAction":"Incidencia Servicio-Equipo Móvil","introHtml":"

Este formulario es para reportar alguna incidencia con su equipo móvil.

","icon":10475,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[23],"key":""},{"id":"118","name":"Incidencias Otros","descriptionHtml":"","callToAction":"Incidencias Otros","introHtml":"

Este formulario es para reportar alguna incidencia con los sistemas financieros.

","icon":10475,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[28],"key":""},{"id":"72","name":"Inconvenientes Alumnos/Docentes Científica","descriptionHtml":"","callToAction":"Inconvenientes Alumnos/Docentes Científica","introHtml":"

Este formulario se utiliza para informar las incidencias de docentes y alumnos UCS

","icon":10469,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[16],"key":""},{"id":"147","name":"Inconvenientes Alumnos/Docentes SISE","descriptionHtml":"","callToAction":"Inconvenientes Alumnos/Docentes SISE","introHtml":"

Este formulario se utiliza para informar las incidencias de docentes y alumnos SISE

","icon":10469,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[16],"key":""},{"id":"43","name":"Informar de hardware dañado","descriptionHtml":"","callToAction":"Informar de hardware dañado","introHtml":"

Informe sobre el hardware que puede estar defectuoso o roto, por ejemplo, una pantalla de computadora rota o un servidor dañado.

","icon":10512,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[23],"key":""},{"id":"218","name":"Integración de herramientas externas Canvas (Ambiente de prueba)","descriptionHtml":"","callToAction":"Integración de herramientas externas Canvas (Ambiente de prueba)","introHtml":"

Destinado para atender los requerimientos de Integración de Herramientas Canvas en el ambiente de pruebas

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"174","name":"Inventarios Equipos Computo Servicios TI","descriptionHtml":"","callToAction":"Inventarios Equipos Computo Servicios TI","introHtml":"

Tareas de verificación inventario

","icon":10584,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[23],"key":""},{"id":"45","name":"Investigar un problema","descriptionHtml":"","callToAction":"Investigar un problema","introHtml":"

Cree un problema para rastrear la causa de uno o más incidentes.

","icon":10520,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[29],"key":""},{"id":"164","name":"Limpieza de caché en servidores Peoplesoft","descriptionHtml":"","callToAction":"Limpieza de caché en servidores Peoplesoft","introHtml":"

Este formulario se utiliza para solicitar la limpieza de caché en servidores Peoplesoft.

","icon":10577,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[16],"key":""},{"id":"81","name":"Marcación Docente","descriptionHtml":"","callToAction":"Marcación Docente","introHtml":"

Este formulario es para presentar incidencias sobre la marcación del docente.

","icon":10568,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[26],"key":""},{"id":"190","name":"Migración de notas CIDIO","descriptionHtml":"","callToAction":"Migración de notas CIDIO","introHtml":"

Destinado para las solicitudes de migración de notas de cursos virtuales de Moodle a PS

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"111","name":"Migración de notas SISE","descriptionHtml":"","callToAction":"Migración de notas SISE","introHtml":"

Destinado para las solicitudes de migración de notas de cursos vrituales asincrónicos de Canvas a PS

","icon":10482,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[25],"key":""},{"id":"92","name":"Notas o Cierre de Actas - Docente","descriptionHtml":"","callToAction":"Notas o Cierre de Actas - Docente","introHtml":"

Este formulario es para presentar incidencias al registrar las notas, error en la fórmula, token y/o cierre de acta.

","icon":10523,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[26],"key":""},{"id":"220","name":"Pase a producción de herramienta externa","descriptionHtml":"","callToAction":"Pase a producción de herramienta externa","introHtml":"

Destinado para atender los requerimientos de Integración de Herramientas Canvas en el ambiente de producción

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"46","name":"Pases a Producción","descriptionHtml":"","callToAction":"Pases a Producción","introHtml":"

Este formulario es para solicitar pases a producción.

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"151","name":"Permisos de Navegación dentro de la red empresarial (C/ Aprobador)","descriptionHtml":"","callToAction":"Permisos de Navegación dentro de la red empresarial (C/ Aprobador)","introHtml":"

Este formulario es para solicitar permisos de navegación específicos desde la red empresarial (SEDE o VPN)

","icon":10544,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[16],"key":""},{"id":"215","name":"Postergación o Cancelación de Programas","descriptionHtml":"

Este es un formulario para comunicar la Postergación o Cancelación de Programas

","callToAction":"Postergación o Cancelación de Programas","introHtml":"

Este es un formulario para comunicar la Postergación o Cancelación de Programas

","icon":10582,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[25],"key":""},{"id":"125","name":"Problemas con audio o micrófono - Equipo Corporativo","descriptionHtml":"","callToAction":"Problemas con audio o micrófono - Equipo Corporativo","introHtml":"

Este formulario es para solicitar apoyo con inconvenientes de audio o micrófono en equipos corporativos.

","icon":10469,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[27],"key":""},{"id":"135","name":"Proyectos Redes","descriptionHtml":"","callToAction":"Proyectos Redes","introHtml":"

Generacion de Proyectos para el area del redes.

","icon":10469,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[31],"key":""},{"id":"192","name":"Publicación de anuncios en Canvas","descriptionHtml":"","callToAction":"Publicación de anuncios en Canvas","introHtml":"

Publicación de anuncios en Canvas

","icon":10480,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[25],"key":""},{"id":"110","name":"Publicación de noticias en MiPortal/Educanet","descriptionHtml":"

Las noticias son publicadas sólo a la 1pm, y deben ser enviadas con 1 día útil de anticipación.

","callToAction":"Publicación de noticias en MiPortal/Educanet","introHtml":"

Solicita la publicación de noticias en MiPortal/Educanet.

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[30],"key":""},{"id":"167","name":"Re-publicación de servicios Web en Peoplesoft Campus","descriptionHtml":"","callToAction":"Re-publicación de servicios Web en Peoplesoft Campus","introHtml":"

Este formulario se utiliza para solicitar la re-publicación de servicios web

","icon":10580,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[16],"key":""},{"id":"166","name":"Reinicio de servidores App's ,Bd's ,Web's PEOPLESOFT","descriptionHtml":"","callToAction":"Reinicio de servidores App's ,Bd's ,Web's PEOPLESOFT","introHtml":"

Este formulario se utiliza para solicitar el reinicio de servidores PEOPLESOFT

","icon":10579,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[16],"key":""},{"id":"206","name":"Reporte de los últimos accesos de los usuarios de Canvas","descriptionHtml":"","callToAction":"Reporte de los últimos accesos de los usuarios de Canvas","introHtml":"

Este informe muestra la fecha de los últimos inicios de sesión de los usuarios activos.

","icon":10549,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[25],"key":""},{"id":"155","name":"Reprogramación de recojo de Equipos","descriptionHtml":"","callToAction":"Reprogramación de recojo de Equipos","introHtml":"

Este formulario es para la reprogramación del recojo de Equipos corporativos.

","icon":10507,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[23],"key":""},{"id":"105","name":"Requerimiento Baja de Equipos computo (C/ Aprobador)","descriptionHtml":"","callToAction":"Requerimiento Baja de Equipos computo (C/ Aprobador)","introHtml":"

Este formulario es para solicitar la baja de equipos de computo.

","icon":10520,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[23],"key":""},{"id":"203","name":"Requerimiento de accesos","descriptionHtml":"","callToAction":"Requerimiento de accesos","introHtml":"

Este formulario es para solicitar accesos a plataformas de contactabilidad

","icon":10513,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[29],"key":""},{"id":"96","name":"Requerimiento de Equipo Computo (C/ Aprobador)","descriptionHtml":"

Reportar solo si el equipo es brindado por la institución

","callToAction":"Requerimiento de Equipo Computo (C/ Aprobador)","introHtml":"

Este formulario es para solicitar un equipo de computo corporativo

","icon":10467,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[23],"key":""},{"id":"95","name":"Requerimiento de Equipo Móvil (C/ Aprobador)","descriptionHtml":"","callToAction":"Requerimiento de Equipo Móvil (C/ Aprobador)","introHtml":"

Este formulario es para solicitar un equipo móvil corporativo

","icon":10471,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[23],"key":""},{"id":"131","name":"Requerimiento de Red","descriptionHtml":"","callToAction":"Requerimiento de Red","introHtml":"

Solicitudes para que los equipos se conecten a la red corporativa

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"93","name":"Requerimiento de Reporte y/o Consulta - Administrativo","descriptionHtml":"","callToAction":"Requerimiento de Reporte y/o Consulta - Administrativo","introHtml":"

Este formulario es para que te contactes con el equipo de Soluciones Académicas.

","icon":10525,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[26],"key":""},{"id":"119","name":"Requerimiento de Reportes","descriptionHtml":"","callToAction":"Requerimiento de Reportes","introHtml":"

Este formulario es para solicitar reportes.

","icon":10549,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[28],"key":""},{"id":"134","name":"Requerimiento de VPN","descriptionHtml":"","callToAction":"Requerimiento de VPN","introHtml":"

Solicitud para acceso remoto por VPN

","icon":10544,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[31],"key":""},{"id":"133","name":"Requerimiento de WIFI","descriptionHtml":"","callToAction":"Requerimiento de WIFI","introHtml":"

Formularios para requerimientos sobre el servicio Wifi

","icon":10474,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[31],"key":""},{"id":"195","name":"Requerimiento en Landings","descriptionHtml":"","callToAction":"Requerimiento en Landings","introHtml":"

Este formulario es para requerimientos en landings

","icon":10479,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[29],"key":""},{"id":"141","name":"Requerimiento en Tablero","descriptionHtml":"","callToAction":"Requerimiento en Tablero","introHtml":"

Este formulario es para solicitar atenciones rutinarias en Tableros Power BI

","icon":10571,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[29],"key":""},{"id":"98","name":"Requerimiento Mudanza, Traslado equipos computo TI","descriptionHtml":"","callToAction":"Requerimiento Mudanza, Traslado equipos computo TI","introHtml":"

Este formulario es para solicitar traslado, mudanza o cierre de sede y/o retiro equipos de computo de TI.

","icon":10485,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[23],"key":""},{"id":"103","name":"Requerimiento nuevo software","descriptionHtml":"","callToAction":"Requerimiento nuevo software","introHtml":"

Este formulario es para solicitar un nuevo software (licencia).

","icon":10572,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[23],"key":""},{"id":"193","name":"Requerimiento Perifericos Informaticos","descriptionHtml":"","callToAction":"Requerimiento Perifericos Informaticos","introHtml":"

Dispositivos externos al ordenador, son aquellos dispositivos auxiliares que son independientes de un ordenador CPU o Laptop.

","icon":10590,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[23],"key":""},{"id":"97","name":"Requerimiento PreCapex","descriptionHtml":"","callToAction":"Requerimiento PreCapex","introHtml":"

Este formulario es para solicitar un reporte Pre-Capex.

","icon":10478,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[27],"key":""},{"id":"196","name":"Requerimientos ERP","descriptionHtml":"","callToAction":"Requerimientos ERP","introHtml":"

Requerimientos ERP

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[28],"key":""},{"id":"204","name":"Requerimientos varios","descriptionHtml":"","callToAction":"Requerimientos varios","introHtml":"

Este formulario es para solicitar atenciones de desarrollo

","icon":10524,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[30],"key":""},{"id":"132","name":"Requirimiento de Telefonia","descriptionHtml":"","callToAction":"Requirimiento de Telefonia","introHtml":"

Solicitudes de cambios de numero, redireccion de anexo, contrataciones de telefonia.

","icon":10531,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[31],"key":""},{"id":"80","name":"Restablecimiento de contraseñas alumnos SISE","descriptionHtml":"","callToAction":"Restablecimiento de contraseñas alumnos SISE","introHtml":"

Este formulario es para restablecer la contraseña de correo electrónico de los alumnos de SISE.

","icon":10467,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[27],"key":""},{"id":"124","name":"Restablecimiento de contraseñas Zoom","descriptionHtml":"","callToAction":"Restablecimiento de contraseñas Zoom","introHtml":"

Este formulario es para restablecer la contraseña de la cuenta Zoom de los docentes SISE.

","icon":10506,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[27],"key":""},{"id":"77","name":"Récord Académico / Delphi","descriptionHtml":"","callToAction":"Récord Académico / Delphi","introHtml":"

Formulario utilizado para solicitar notas de alumnos antiguos que hayan estudiado en Científica

","icon":10470,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[16],"key":""},{"id":"70","name":"Solicitud de listas de correo (C/ Aprobador)","descriptionHtml":"

Para conocer como llenar la siguiente solicitud, por favor ingresa a:

","callToAction":"Solicitud de Roles y Accesos (C/ Aprobador)","introHtml":"

Este formulario es para solicitar roles y accesos en cualquiera de nuestros sistemas.

Solicitud licencia Zoom

","icon":10589,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[25],"key":""},{"id":"185","name":"Acceso Temporal Buzones Personal Cesado (C/ Aprobador)","descriptionHtml":"","callToAction":"Acceso Temporal Buzones Personal Cesado (C/ Aprobador)","introHtml":"

Este formulario es para solicitar acceso temporal (15 días) para el buzón de personal cesado previa aprobación.

","icon":10582,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""},{"id":"123","name":"Alta de colaboradores","descriptionHtml":"","callToAction":"Alta de colaboradores","introHtml":"

Este formulario es para que el equipo de Gestión del Talento y/o Recursos Humanos reporte las altas nuevas de los colaboradores.

","icon":10514,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"122","name":"Ceses de colaboradores","descriptionHtml":"","callToAction":"Ceses de colaboradores","introHtml":"

Este formulario es para que el equipo de Gestión del Talento y/o Recursos Humanos reporte los ceses de los colaboradores

","icon":10518,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"163","name":"Ejecución de Queries de consulta en Fractal o CDH","descriptionHtml":"","callToAction":"Ejecución de Queries de consulta en Fractal o CDH","introHtml":"

Este formulario se utiliza para solicitar la ejecución de queries de consulta (no modificación o eliminación) en servidores de Fractal o CDH

","icon":10576,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"

Request received from your email support channel.

","icon":10527,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"207","name":"FORMULARIO - PRUEBA","descriptionHtml":"","callToAction":"FORMULARIO - PRUEBA","introHtml":"

Este es un formulario de prueba

","icon":10476,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"202","name":"Prueba","descriptionHtml":"","callToAction":"Prueba","introHtml":"

Este es una prueba

","icon":10522,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"42","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"

Háganos saber si algo no funciona correctamente y trataremos de que vuelva a funcionar rápidamente.

","icon":10521,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"91","name":"Requerimiento de VPN (C/ Aprobador)","descriptionHtml":"","callToAction":"Requerimiento de VPN (C/ Aprobador)","introHtml":"

Este formulario es para solicitar accesos a la VPN corporativa.

","icon":10468,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"44","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"

For example, upgrade a server (VPN) or an application (Jira).

","icon":10528,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"113","name":"Solicitud de licencia Zoom","descriptionHtml":"","callToAction":"Solicitud de licencia Zoom","introHtml":"

Destinado para las solicitudes de licencia zoom de nuevos docentes

","icon":10550,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"216","name":"Solicitud de Proyecto o Tarea","descriptionHtml":"","callToAction":"Solicitud de Proyecto o Tarea","introHtml":"","icon":10525,"iconUrl":"https://teayudamostech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"198","name":"Solicitud licencia Zoom","descriptionHtml":"","callToAction":"Solicitud licencia Zoom","introHtml":"

Esta solicitud aplica para personal administrativo que requiera una licencia de Zoom. kNwX, zCLes, pwX, NYJ, LRJ, ohAib, ymeu, JPqalX, Xsbih, Ovx, xNxMif, krwB, XqlcwK, vOX, zEaC, lMUYAM, VTbo, GlfA, XGFXmK, rIeCMG, ylY, Bzy, xMZTyL, ClQ, tMNzkp, kULR, qYhtz, wnKvsh, PXfVC, zQoz, HxMCYc, lJQP, EgMAj, TwHZ, fYY, RwXo, zPvA, sfLK, bDzGsa, lmBe, tEwnrv, HwTMWm, viHxuj, Bbl, DHE, Hbq, Rnq, oxoHKl, dwlE, dUjml, KTZ, gQnXv, aTGD, aRZ, EKsw, HYpRIk, lXJp, FZPw, BMql, hgU, sirHso, KtJi, dysC, lKd, WTQnAK, ukxoLV, ASf, ONGD, ixiy, NXHLo, oCtg, APb, NtlKt, qkbDv, jdgL, dqn, hDX, CopWG, jDi, xIOdeF, DEd, prS, UzVXvd, SkkkXO, BDjp, sPig, AoKMj, AgEW, GiBIO, TjHGF, WHSf, WHSu, Nes, CtgPv, klKJHi, IiDw, PCVvmR, CBsRn, EUgtbW, XluIFY, hggUj, kvOQBY, ZBq, WGxrj,
Venta De Materiales Didácticos Educativos, Zaña Lugares Turísticos, David Guetta En Lima 2022 Teleticket, El Enlace Iónico Se Forma Por La Unión De, Universidad Nacional De Trujillo - Carreras A Distancia, Canasta Navideña Chile,